Transparency
User Data
What we collect, why we collect it, and how long we keep it. Last updated October 25, 2025.
Clear by design
At Vice Tech, we collect only what is needed to ship a strong gaming experience — and we tell you exactly what that means.
You can access, modify, or delete your information at any time through account settings or by contacting support.
Account Information
Personal details you provide when creating and managing your gaming account
| Data type | Purpose | Retention |
|---|---|---|
| Username/Gamer Tag | Identity and profile management | Until account deletion |
| Email Address | Account verification, communication, password recovery | Until account deletion |
| Password (Encrypted) | Account security and authentication | Until account deletion |
| Profile Picture/Avatar | Visual identity in games and leaderboards | Until account deletion |
| Date of Birth | Age verification and compliance | Until account deletion |
| Country/Region | Content localization and regional services | Until account deletion |
Device Information
Technical data about the devices you use to access our games
| Data type | Purpose | Retention |
|---|---|---|
| Device Model | Optimize game performance and compatibility | 90 days after last use |
| Operating System | Ensure compatibility and provide updates | 90 days after last use |
| Screen Resolution | Adjust graphics and UI elements | 90 days after last use |
| Device ID (Anonymous) | Prevent fraud and manage multiple devices | 90 days after last use |
| IP Address | Security, region detection, and fraud prevention | 30 days |
| Browser Type | Web-based game optimization | Session-based |
| Mobile Carrier | Network optimization for mobile games | 90 days after last use |
Gameplay Data
Information about how you play and interact with our games
| Data type | Purpose | Retention |
|---|---|---|
| Game Progress | Save your progress and enable cloud sync | Until account deletion |
| Achievement & Trophies | Track your gaming accomplishments | Until account deletion |
| High Scores | Maintain leaderboards and rankings | Until account deletion |
| Play Time & Sessions | Analyze engagement and improve games | 2 years |
| Game Settings | Remember your preferences | Until account deletion |
| In-Game Actions | Analytics and game balancing | 1 year |
| Multiplayer Statistics | Matchmaking and skill-based pairing | 2 years |
| Game Crash Reports | Identify and fix technical issues | 90 days |
Purchase History
Records of in-game purchases and transactions
| Data type | Purpose | Retention |
|---|---|---|
| Purchase Date & Time | Transaction records and customer service | 7 years (legal requirement) |
| Items Purchased | Inventory management and support | Until account deletion |
| Transaction Amount | Financial records and refund processing | 7 years (legal requirement) |
| Payment Method Type | Provide preferred payment options | Until you remove it |
| Purchase Receipts | Proof of purchase and tax compliance | 7 years (legal requirement) |
| Refund Requests | Customer service and dispute resolution | 7 years (legal requirement) |
Location Data
Approximate location information for enhanced gaming experience
| Data type | Purpose | Retention |
|---|---|---|
| Country | Content localization and regional compliance | Session-based |
| City (Approximate) | Match with nearby players, regional events | Session-based |
| Time Zone | Display correct times for events | Until account deletion |
| Language Preference | Provide content in your language | Until account deletion |
| GPS Coordinates (Optional) | Location-based games only, with permission | 24 hours |
Social & Communication
Data from social features and player interactions
| Data type | Purpose | Retention |
|---|---|---|
| Friends List | Enable multiplayer and social features | Until account deletion |
| Chat Messages | Enable in-game communication | 30 days |
| Voice Chat (If Enabled) | Multiplayer communication | Not stored |
| User Reports | Moderation and community safety | 2 years |
| Social Media Connections | Share achievements and connect friends | Until you disconnect |
| Guild/Clan Membership | Team-based gameplay features | Until account deletion |
Technical & Analytics
Performance and analytics data to improve our services
| Data type | Purpose | Retention |
|---|---|---|
| Loading Times | Optimize game performance | 90 days |
| Error Logs | Identify and resolve technical issues | 90 days |
| Feature Usage | Understand which features are popular | 1 year |
| Frame Rate & Performance | Optimize graphics settings | 90 days |
| Network Latency | Improve server performance | 30 days |
| Session Duration | Analyze engagement patterns | 1 year |
| A/B Test Data | Test and improve game features | 6 months |
Payment Information
Financial data processed securely through third-party payment providers
| Data type | Purpose | Retention |
|---|---|---|
| Payment Method | Process transactions | Until you remove it |
| Billing Address | Tax calculation and fraud prevention | 7 years (legal requirement) |
| Last 4 Digits of Card | Identify payment method | Until you remove it |
| Transaction ID | Reference for support and refunds | 7 years (legal requirement) |
Your data rights
You have complete control over your personal information.
Access Your Data
Request a complete copy of all data we hold about you in a portable format
How: Submit a data access request through your account settings or contact us
Delete Your Data
Request permanent deletion of your account and associated data
How: Use the 'Delete Account' option in settings or contact support
Modify Your Data
Update or correct any personal information in your profile
How: Edit directly in your account settings at any time
Opt-Out Options
Control marketing communications, analytics, and data sharing preferences
How: Manage preferences in your account privacy settings
How we protect your data
- Encryption in transit (SSL/TLS) and at rest (AES-256)
- Strict role-based access controls
- Regular third-party security audits
- Data minimization — only what’s necessary
- Automatic deletion after retention periods
- GDPR, CCPA, and COPPA aligned practices